Privacy Policy
Effective Date: September 24, 2026
1. Introduction
At SOLEPLUG, we value the trust you place in us. We are committed to protecting your personal information and respecting your privacy whenever you browse our website, create an account, place an order, or get in touch with our team. This policy explains how we handle your data to ensure you have a safe and transparent shopping experience.
2. Information We Collect
To serve you better, we may collect certain information such as your name, phone number, email address, and delivery location. We also keep a record of your account details, order history, and any messages you send us when seeking assistance.
Regarding your payments: sensitive payment credentials are processed through our secure payment service providers. SOLEPLUG does not store your full payment card details or mobile money passwords on our systems.
3. How We Use Your Information
We use your information to make your shopping experience seamless. This includes:
- Processing and delivering your orders.
- Sending updates about your delivery status.
- Providing customer support and managing your account.
- Improving our website and preventing fraudulent activity.
- Sharing relevant updates about new drops at SOLEPLUG.
4. Payments
All online payments are handled through secure third party providers such as Paystack. These providers process your payment information according to their own strict privacy policies and security standards. We choose our partners carefully to ensure your financial data remains protected.
5. Cookies
Our website uses cookies to remember your preferences and improve how the site works. These small files help us understand how you navigate our store so we can make it faster and easier for you to find the fashion and streetwear you love.
6. Sharing Information
SOLEPLUG does not sell your personal information to anyone. We only share your details when it is strictly necessary to provide our services, such as with delivery riders, payment processors, technology partners, or if we are required to do so by law.
7. Data Security
We use reasonable and modern security measures to keep your information safe. While no online system is completely bulletproof, we are dedicated to protecting your data from unauthorized access.
8. Customer Rights
You have the right to know what information we hold about you. You may request to see, correct, or delete your personal details where applicable. If you have any privacy concerns, please reach out to us using the contact details below.
9. Third Party Services
We work with trusted third parties for logistics, payments, analytics, and communication. These external services have their own privacy policies, and we recommend reviewing them if you would like more detail on how they handle data.
10. Children’s Privacy
SOLEPLUG is intended for general shoppers. We do not knowingly collect personal information from children where prohibited by law.
11. Changes to This Privacy Policy
We may update this policy from time to time to stay current with our business practices and legal requirements. Any changes will be posted directly on this page.
12. Contact Us
SOLEPLUG
Ruai, Near Naivas Ruai, Nairobi, Kenya
1st Floor, Shop 12
Monday to Saturday, 8am to 8pm
Website: soleplug.co.ke
Privacy Policy
Effective Date: September 24, 2026
1. Introduction
At SOLEPLUG, we value the trust you place in us. We are committed to protecting your personal information and respecting your privacy whenever you browse our website, create an account, place an order, or get in touch with our team. This policy explains how we handle your data to ensure you have a safe and transparent shopping experience.
2. Information We Collect
To serve you better, we may collect certain information such as your name, phone number, email address, and delivery location. We also keep a record of your account details, order history, and any messages you send us when seeking assistance.
Regarding your payments: sensitive payment credentials are processed through our secure payment service providers. SOLEPLUG does not store your full payment card details or mobile money passwords on our systems.
3. How We Use Your Information
We use your information to make your shopping experience seamless. This includes:
- Processing and delivering your orders.
- Sending updates about your delivery status.
- Providing customer support and managing your account.
- Improving our website and preventing fraudulent activity.
- Sharing relevant updates about new drops at SOLEPLUG.
4. Payments
All online payments are handled through secure third party providers such as Paystack. These providers process your payment information according to their own strict privacy policies and security standards. We choose our partners carefully to ensure your financial data remains protected.
5. Cookies
Our website uses cookies to remember your preferences and improve how the site works. These small files help us understand how you navigate our store so we can make it faster and easier for you to find the fashion and streetwear you love.
6. Sharing Information
SOLEPLUG does not sell your personal information to anyone. We only share your details when it is strictly necessary to provide our services, such as with delivery riders, payment processors, technology partners, or if we are required to do so by law.
7. Data Security
We use reasonable and modern security measures to keep your information safe. While no online system is completely bulletproof, we are dedicated to protecting your data from unauthorized access.
8. Customer Rights
You have the right to know what information we hold about you. You may request to see, correct, or delete your personal details where applicable. If you have any privacy concerns, please reach out to us using the contact details below.
9. Third Party Services
We work with trusted third parties for logistics, payments, analytics, and communication. These external services have their own privacy policies, and we recommend reviewing them if you would like more detail on how they handle data.
10. Children’s Privacy
SOLEPLUG is intended for general shoppers. We do not knowingly collect personal information from children where prohibited by law.
11. Changes to This Privacy Policy
We may update this policy from time to time to stay current with our business practices and legal requirements. Any changes will be posted directly on this page.
12. Contact Us
SOLEPLUG
Ruai, Near Naivas Ruai, Nairobi, Kenya
1st Floor, Shop 12
Monday to Saturday, 8am to 8pm
Website: soleplug.co.ke